THE JUMP TO WORK-FROM-HOME computing brought about by the coronavirus pandemic has left corporate IT departments overwhelmed with unfamiliar remote management tasks that are second nature to managed service providers. The upshot is one of COVID-19’s few silver linings: The opportunity for MSPs to land rich new contracts with midsize and even larger businesses that had no prior interest in outsourced IT.
“” You definitely can’t be a sloppy MSP,”” adds Stinner. This means having a well-run organization operations-wise with people in proactive roles and processes in place. Otherwise,
he says, “” you could potentially drown.”” One of those processes needs to be great customer onboarding. “” We’ve built
that over the years and that’s helped us tremendously,”” Stinner says.