I would like to bring to your attention the quality and caliber of work that every associate at US itek has consistently provided to Hanes Supply and its subsidiaries over the years. Collectively, everyone has always provided the highest level of professionalism and dedication in handling all aspects of the various services that your company provides.
In particular, Mark Clift, with his very strong Business Acumen, has provided our organization with many solid recommendations to improve our Information Technology infrastructure; also, he has made excellent recommendations on many legal and ethical requirements for how we conduct business. The quality of Mark’s advice has often been such that one would think he was part-owner of Hanes Supply. I cannot think of a single situation where he could possibly have done more to provide us with better service.
Your engineering staff all strive to ensure the satisfaction of our associates; they do not assume that one knows all the technical aspects of a situation, and are always willing to clarify and educate as needed, in easy-to-understand terms. Humility is a trait that I respect; on very rare occasions, if we are unable to get an immediate answer to a specific question, we are told that the issue will be researched, with the correct answer forthcoming - this always happens. I would rather get the correct answer later than an incorrect answer earlier.
We have been very impressed with the implementation of the Managed Services Agreement; your company has consistently provided service and support that often exceeds the ‘Service Level’ minimums.The hardware and software advice and quotes that we have received have always proved to be solid. After doing my own due diligence on any purchase decision, it has always been apparent that we have been recommended the best options.Thank you for surrounding yourself with quality professionals; many on your team are considered as true partners in business, so much more than simply another vendor.
I am a new hire at Hanes Supply, and I have talked to your helpdesk support a lot, and I wanted to let you know that your support has been awesomeSteve Warner Hanes Supply, Inc.
US itek has been our IT provider for over 7 years now, and I must say that they are second to none! The support that the team at US itek provides for us is absolutely wonderful from the computers they provide, to their managed virus protection, to their help desk support. We have never had any problems while dealing with US itek, nor do we anticipate ever having any. It is a terrific asset to us having the US itek team right at our fingertips. They are incredibly proactive with the support that they provide and I would highly recommend them to anyone that is in need of IT support.LJ Krause Town of Ripley Ripley, NY
You guys did a great job with moving our data center and all workstations, especially with the server move. It was very nice, not having to think or worry too much about disconnecting and reconnecting the batteries and servers. Tell your people great job!Stephen Meloon I.T. Operations Manager Northeast Agencies
Computer Value Added Resellers:
In the more than 6 years I’ve dealt with US itek inc. they have become my primary supplier. My account reps have always been knowledgeable and up to speed on current component technology and have put together components that do the job. In the rare cases when wrong choices have been made, they have been ready, willing and able to fix the problems expeditiously. The personal relationship that comes from the staff at US itek is what keeps me coming back.Dale Wilson Custom Computers
I would like to take this opportunity to let you know how much of an asset US itek Incorporated is to my business. Whenever I call, whether it is my sales rep or your technical support team, I get excellent service from them. They are terrific with their product recommendations and technical support as they always exceed my needs. I feel privileged to have such a dedicated and professional team at US itek.
I will continue to use US itek for all my future computer purchase needs. I thank you again for the A plus support I receive each and every time I call.
Thank you very much for the sales and service on the new computer installation for my business. I am very pleased with the speed and ease of use. You obviously install quality equipment at an excellent price. I plan on both using and recommending US itek in the future.
It’s great to work with a company that delivers exactly what it promises!
As an end user in the computer industry I feel that US itek is one of my most valuable assets. The sales and technical support teams at the company are of superior quality. They were a tremendous help in the networking of my office with their networking expertise and suggestions. The tech support is always there to recommend the right software solutions for my needs.
I will continue to work with you and your staff at US itek as they are valuable to me and all of my IT needs.
I must extend my thanks to your people who have assisted me recently. They are always positive, upbeat, and professional when I call or come in to talk with about my needs. Your tech staff is very courteous, cordial and familiar with the technical questions that I had this morning. So often we are quick to criticize when things don’t go as we would like then to and I felt it was only proper that I comment your staff on their patience and cooperation. I really appreciate it.Clel Cleland Homsi & Associates
I was truly impressed with the process of acquiring a computer system, with your staff, and with the transaction of a computer to fit my needs. When I had a few small problems, your staff was exceptional.
The fact that you took my old PC and removed all the old staff and put it on my new computer show me that you truly value data. The built to order options that you provide is truly unique and make me impress
The purchase was done in a very uncomplicated way and your staff asked me the questions about what I would be using a computer for so it was set up exactly how I needs to use my computer system.
I was back in business in a matter of minutes. When I had an email issue your technician did a screen share and resolved my email issue in a matter of minutes. It is very comforting that your staff can fix issues so easily. I was extremely impressed with your price and service and will be recommending US itek to other business owners.
I contacted US itek for getting rid of some old monitors and printers at our medical offices. The representative answered all my questions and gave me a quotation right over the phone. When I called back for the pickup, they offered me same day service! I would recommend calling the friendly staff of US itek if you need a pickup of those old computers you have in your office.Kathy Bartels Powalski & Weissman Tonawanda, NY
I would just like to take a moment to say thank you on my recent computer repair problem. Your courtesy and professionalism with my computer situation was outstanding. Your staff is definitely an asset to US itek, and I will not hesitate to bring future business to your shop.Anna Teresi Kenmore, NY
I just wanted to write you a note to thank you for all the patient and persistence in fixing my computer. I think you fixed it after having many problems for a long time. It is definitely working faster and smoother. I will need to add some equipment to my mix here and will definitely return to US itek, that you can trust. When your business is your computer, it means a lot to have a resource like US itek that I can trust for support.Lorraine Marshall
Custom System Building:
The computer you customized for me is great. I like Windows 7; it is really cool so far. Thanks for all your hard work and staying late to get it done within my short time constraint.Eric Hensel Tonawanda, NY
The 40 computer systems you built for us were absolutely perfect! I’d like to thank you and your team for putting together a great product for us and we appreciate the quickness with which this was finalized. As a one man IT shop you have made my life much easier. I look forward to working with you and US itek for many years to come. Please send my thanks to your staff and systems builders.Sean Alessi IT/Systems Administrator CDS, Inc
I've had the pleasure of getting to know David and his team at U.S. Itek. David is always very responsive and has excellent follow-up. The folks at U.S. Itek are extremely knowledgeable and professional. I've very much enjoyed working with David and his team, and I can tell they are extremely attentive to their clients needs. I highly recommend U.S. Itek and David Stinner.
March 26, 2010
Dave's business model, product ideas, and presentations evince an excellence of thought and innovation. He has an extraordinary depth and breadth of knowledge, and a clear capacity to incorporate it in creative and effective ways. A model entrepreneur and professional. I highly recommend doing business with Dave.
January 21, 2010
I have known David Stinner for one year and met him through a business group BNI Circle of Excellence in Buffalo, NY. David is very knowledgeable in all aspects of his business. I would highly recommend David and his business US Itek Group to my family, friends and business associates.
January 13, 2010
It has sincerely been a pleasure working with Grace and US itek as well. As I have told Grace, having Partners like US itek is the reason that Microsoft is successful in the OEM space and as an organization in general. Your level of engagement and eagerness to innovate by implementing Microsoft products is impressive. At the end of the day, rising to meet customer's business needs with the best possible technology solution is the ultimate goal and the team you have in place at US itek wholly personifies that. Congrats on such an amazing award, you deserve it! Now let's confidently leverage it to more future successes!Brian Ross Microsoft OEM Tele Partner Account Manager
I attended a LinkedIn seminar hosted by David Stinner. He is very knowledgeable and patient with those of us that are not as computer savvy. David is a true professional in the way he conducts himself. I would highly recommend David Stinner for any computer needs.
January 11, 2010
Top qualities: Personable, Expert, Good Value
David is a star in the computer reseller community. He has consistently embraced and stayed on top of new technologies to create the highest possible value for his customers.
April 3, 2008
David is a forward-thinking individual, and knows how to identify problems and come up with creative solutions, building trust and loyalty in those with whom he associates. An entrepreneur, and driven goal-setter, David knows how to motivate others in getting the best out of a team's efforts.
March 27, 2008
US itek has provided outstanding IT installation, service, and support services for our organization since its inception. Always available and eager to help, US itek has been an indispensable behind-the-curtain part of our success.Tim Wellence Data Manager Mosaic Marketing
During the recent upgrade of our computer infrastructure, the personnel at US itek performed flawlessly getting our new systems installed and running in the time promised. The new systems have produced a much needed increase in our productivity.Robert Baker Johnson Precision Machine
US itek has grown with us providing strong support for our server infrastructure, fully computerized pre-press dept, network integrated printing presses and communications facilities. They have provided excellent help desk support and have always been available when we really needed them.Tom Salisbury Dual Printing
WireReady has been a customers of US itek for years. You are our #1 goto guy whenever we need a hard to find item, and when we're looking for someone who can always find us NEED IT NOW sourcing for popular items at great prices. It's very hard to find similar customer service from the larger, multi-national distribution warehouses. Your computer recycling and refurbishing product line has worked very well with us and we've had no DOAs. Given we've purchased well over 100 computer systems from you (and counting) we will certainly be ordering from you again and again in the future.David Gerstmann WireReady NSI
I would like to take this time to thank you and your company for the excellent service you have provided to us over the years. My department prefers purchasing equipment from a local vendor and after dealing with all the local vendors I have to say you are the only vendor that will go out of your way to provide us with equipment and software to meet our needs. The research and education you provide for and to your customers is an invaluable asset to myself and my department and something you and your company should be very proud of.Computer Administrator Training / Support Division
I wanted to say how much we appreciated the help of your staff in solving our server issues. It is a pleasure to deal with a company, that still considers customer service as a vital part of a business model. Thank you againFred Corigliano Frank Brown Towing